Refund & Return Policy

Refund & Return Policy – Hira Store


At Hira Store, customer satisfaction is our top priority. We take great care in ensuring that every product meets our quality standards. If for any reason you are not fully satisfied with your purchase, our Refund & Return Policy will guide you through the process.

1. Eligibility for Returns

  • Items can be returned within 7 days of delivery.

  • The product must be:

    • Unused, unwashed, and unworn

    • In its original packaging with tags attached

    • Accompanied by proof of purchase (receipt/order number)

Note: Customized, altered, discounted, or sale items are non-returnable and non-refundable.

2. Return Process

  1. Contact our customer support team via [Insert Email/Phone/WhatsApp] within the return period.

  2. Provide your order number and reason for return.

  3. Our team will guide you through the return procedure.

  4. Once the product is received and inspected, we will notify you about the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within 5–10 business days through the original method of payment.

  • Shipping charges (if any) are non-refundable.

  • If you received free shipping, the shipping cost incurred by Hira Store may be deducted from your refund.

4. Exchanges

  • We offer exchanges for size, color, or product (subject to availability).

  • If the requested product is unavailable, a store credit or refund will be issued.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Contact us within 48 hours of receiving the order.

  • Share pictures of the product and packaging for verification.

  • We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

For hygiene and quality assurance reasons, the following items are not eligible for return or refund:

  • Customized or tailored items

  • Discounted/sale products

  • Used or washed clothing